Refund policy

RETURN & REFUND POLICY

Thank you for shopping with Zen Frog! We want you to love your purchase, and we're here to help if something isn't quite right.

ALL SALES ARE FINAL

Because all items are made to order (custom printed just for you), we do not accept returns, exchanges, or cancellations unless the item arrives damaged or defective. Please note that Printify will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects. However, in case of a damaged product or a manufacturing error, Printify offers a free reprint or a refund if you contact us within 30 days of product delivery.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives with a printing error, damage, or you received the wrong item, please contact us within 7 days of delivery with the following:

• A brief description of the issue
• Clear photos of the item (showing the problem)
• Your order number

We'll work quickly to provide a replacement or issue a refund according to Printify's refunds and return policies.

INCORRECT SIZES

Since every item is made to order, we cannot accept returns or exchanges for a customer ordering the wrong sizes. Please double-check the size guide before purchasing. If you're unsure, feel free to reach out before placing an order!

HOW TO CONTACT US

For order issues, please email us at zenfrogarts@gmail.com with the subject line "Order Issue - Order Number".

THANK YOU

We appreciate your support of our small business. Each order is created just for you, and we're committed to making sure you have a great experience.